While we make every attempt to fill all orders placed, occasionally an order may be delayed or backordered. If a delay or backorder occurs we will send you a notification via email. Backorders can take as much as 7-10 weeks to process. (Typically not more than 2-3 weeks.)
Our warehouses have no way of including a gift message, or gift card.
As a consumer you may be required to pay use tax in your state.
Please note that knife laws vary. Please check with your local law enforcement agency for the laws in your area.
Let us know what you think of our website.
Can we do anything to improve your experience with us? Tell Us at webmaster@campingcomfortably.com.Camping Comfortably 100% Secure Shopping Guarantee
At
Camping Comfortably, we realize that shopping online can feel a bit risky.
However, the truth of the matter is that advances in secure server technology
have made shopping at Camping Comfortably just as safe as using your credit
card to shop around town or over the phone. Our goal is for you to feel as
comfortable using your credit card at Camping Comfortably� as you do everywhere
else that you shop.
When you buy from CampingComfortably.com, your credit card
purchase is processed in real time, by secure eCommerce servers. When you order through our Web Site you can be sure your credit card is secure. You can identify our secure checkout pages where you will see "https://" in the address bar, where the "s" indicates a secure page. Depending on your browser settings you may also see
at the bottom of your browser, insuring you that the site is secure. Please know that we provide secure on-line shopping.
The order form pages are
served through a secure HTTPS connection. SSL (Secure Socket Layer) is an accepted standard for transferring information securely across the Internet. It encrypts data passed between the server and the browser, so that unauthorized parties cannot intercept sensitive, confidential or personal information, such as a phone number, address or credit card. Our store uses SSL to protect your billing and shipping information when it's submitted through the checkout pages, which helps to ensure a reliable, secure shopping experience. Your card
couldn�t be safer! Our goal is to make
you feel as secure as possible when shopping at Camping Comfortably.
Bulk orders contain a minimum of 5 or more of a particular item with a product purchase price of $200 or more. Bulk orders with a product purchase price of $1000 or more may be eligible for bulk order discounted pricing. Please call or email us. Bulk orders are not refundable.
Scouting Discount
We offer a 5% discount on camping equipment for Scouts. You can place an order using your @scouting.org email address and request the discount in the comments section of the order screen or, you can scan and send a copy your BSA membership card along with your order number. The request for the discount must be asked for at the time of the purchase.
Camping Comfortably is also happy to provide you with a quote for larger purchases for your group. You can call them at 877-730-2267.
How
do I know if my order has shipped?
Upon
completion of your order, you will receive an email confirmation from us with
the details of your purchase. Once shipped, you will receive a
second email confirming that your order has shipped. Tracking information will
also be included in that email so that you can easily track your package. For
questions about tracking, please contact us at info@campingcomfortably.com
and include your name and order number.
Delivery Time
Quantities that are in stock are available for shipment. Refer to the Availability on the individual product page to determine when that item will likely leave the warehouse. Once it is shipped and depending on your shipping address, it can take between 7 to 10 days to reach you with ground shipping, but typically occurs within 3 to 5 business days. While we make every attempt to fill all orders placed, occasionally an order may be delayed or backordered. If a delay or backorder occurs we will send you a notification via email. Backorders can take as much as 7-10 weeks to process. (Typically not more than 2-3 weeks.)
Since products may be shipped from different warehouse locations please do not be alarmed if you do not receive everything in the same shipment. If you purchase multiple products in a single order, your readily available items may be delayed by the longer-availability items.
Please refer to the Shipping FAQ (Frequently Asked Questions) for more information on delivery times.
Please be aware that once the order ships, the shipping method cannot be modified. Camping Comfortably, Inc. is not responsible for shipments which are delayed due to causes beyond the control of the shipping carriers, including, but not limited to the following: Acts of God, riots, disruptions in air or ground transportation networks due to events such as weather phenomena and natural disasters.
Sales Tax
Camping Comfortably® is an Illinois-based company. As such, we are required by law to apply a sales tax to purchases made at any physical retail location we operate located in the state of Illinois. Purchases made by Illinois residents via the mail, phone or internet are also taxable. At this time we are not applying sales taxes to purchases made by mail, phone or the internet by residents of states other than Illinois. NO SALES TAX, except Illinois residents. Non-Illinois residents are advised that Camping Comfortably accepts no liability or responsibility to pay sales taxes to your state. If your state requires that you pay sales taxes or use taxes in any form for out of state purchases, that obligation is solely your responsibility.
In Illinois, because the shipping is not considered part of the goods sold, it is not taxable.
What if
I need warranty service?
Yes, we are an authentic authorized dealer for Coleman. Don't be fooled by sellers on eBay.
Our suppliers hold to the strictest standards of quality control, and all of our products are fully warranted by the manufacturer. If by chance you receive a product which is defective, a replacement will be shipped, as soon as the defective merchandise is returned. Defective merchandise must be returned within 21 days of receipt. Defective items will only be replaced for the same item. Eureka, Motorola and Bushnell products must be returned within 7 days of receipt. Please send an email to customerservice@campingcomfortably.com for return instructions and to obtain
a Return Merchandise Authorization (RMA) number.
All warranties for products purchased through Camping Comfortably are the responsibility of the respective manufacturers. All issues, claims and questions concerning product warranties should be submitted directly to the manufacturers.
The manufacturer's warranty information and
service address will be clearly marked on or in the package you receive. If you're item broke in use, please see the manufacturers warranty and contact them directly. All warranty issues will be handle under the manufactures warranty and use of the product is at your own risk.
Refused Shipments and 3rd Attempts
Any order that is returned which has been refused by the recipient, OR any order that is returned after 3 delivery attempts and the freight carrier determined it was undeliverable, will be cancelled. Shipping and handling will not be refunded and the order will incur a restocking fee, in addition to the return shipping charges. This policy applies to all products, including items that are featured with free shipping promotions. Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund.
Some packages that contain a certain dollar amount of merchandise may require a signature. Otherwise, it is generally up to the delivery driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
Please note if a LTL (less than truckload) shipment is refused you will be billed for the return freight. The original freight and handling are also non-refundable.
Incorrect Address:
If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
Anti-Fraud Policy
FRAUDULENT ORDERS:
We protect our customers, and even people that don't shop with us.
For anti-fraud prevention, we now require anyone paying with a credit card, who uses a DIFFERENT "shipping address" than "billing address" to fax us the following.
We require:
1) a copy of your physical credit card (front and back)
2) signature and date authorizing the transaction order number and dollar amount
3) written credit card number on the fax.
Your order will NOT be processed until we receive this fax. We allow shipment only to an address approved by the cardholder. Your fax is received on a dedicated fax line in a secured office location.
If anyone attempts to place an order with a stolen credit card, we will provide your IP (Computer Address) to the users ISP (Internet Service Provider), local authorities and will also report this activity to the International Anti-Fraud Task Force (IAFT), FBI, The perpetrator's local Police Department and The Internet Fraud Complaint Center (IFCC). Camping Comfortably� considers fraud a direct and serious threat. We do not take any effort to defraud lightly and will prosecute whenever and wherever possible to the fullest extent of the law.
CampingComfortably.com is a trademark of Camping Comfortably®, Inc., and the contents of every page of this website are (c) 2005- by Camping Comfortably®, Inc.
